FAQ

What is your return policy?

You can request a return within 14 days of your delivery date. Items must be unused and in their original condition. Because some products are made to order, please double-check the size guide before ordering.
To start a return, submit the Contact Us form with your order number, the item you would like to return, and the reason for the return. If approved, we'll send you a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship anything before receiving approval. Returns received without an RMA number cannot be processed.
We are unable to accept returns for sale, clearance, or personalized items. If an item arrives damaged, defective, incorrectly printed, or different from what was ordered, you are fully covered. Submit the Contact Us form within 2 days of delivery with clear photos and a short description of the problem. See our full Return & Refund Policy for details.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express, plus Apple Pay, Google Pay, and Shop Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel, please contact us as soon as possible. Once a made-to-order item enters production, changes or cancellation may no longer be possible.

Do you ship internationally?

Yes — we ship to select countries. To check whether a specific item can be shipped to your location, check the product page. International shipping is $15 for orders below $250, and orders of $250 or more ship free. Delivery times vary by destination. Please note that any customs duties, import taxes, or fees charged by your country are the customer's responsibility and aren't included in your order total.

How long does shipping take?

For made-to-order items, processing takes 1–3 business days. For items that are not made to order, processing takes 1–2 business days. Once your order is on the way:
Domestic: Most orders arrive within 3–10 business days.
International: 5–30 business days, depending on your location.
Delivery times vary by destination and can be affected by carrier delays, customs, or holidays.

Do you offer free shipping?

Yes. Domestic orders of $150 or more ship free. For domestic orders below $150, shipping is calculated based on the items in your order and shown at checkout before payment.

International orders of $250 or more ship free, and international orders below $250 have a flat $15 shipping charge.

From time to time, we may also offer limited-time free shipping promotions for domestic orders only.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number by email. Just click the tracking link in that email, or enter the number on the carrier's website (USPS, UPS, or FedEx) to follow your package.

How do I find my size?

Each product page includes a detailed size guide located under the Size button. Please check it before ordering. Since some of our items are made to order and most are clothing, choosing the correct size upfront is the best way to avoid any hassle. Still unsure? Reach out through our Contact page, and we'll be happy to help.