Return & Refund Policy
Last updated: August 16, 2026
We want you to feel good about every order. If something isn't right, here's how returns, exchanges, and refunds work.
Return Eligibility
You can request a return within 14 days of your delivery date. To qualify, the item must be unused and in its original condition, with all original packaging and accessories included. Please keep your receipt or order confirmation because we'll need it to process your return.
Because some products are made to order, please double-check the size guide before ordering.
Starting a Return
Before sending anything back, submit our Contact Us form within 14 days of delivery. Include your order number, the item you would like to return, and the reason for the return. If the item arrived damaged, defective, incorrectly printed, or incorrect, include clear photos and a short description of the problem.
If your return is approved, we'll send you a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship your return before receiving approval. Write the RMA number clearly on the outside of the package so we can identify it and match it to your return request. Returns received without an RMA number cannot be processed.
Return shipping is the customer's responsibility unless the return is due to our mistake or the item arrived damaged, defective, incorrectly printed, or incorrect. In those cases, we'll cover the return shipping cost.
Items We Can't Take Back
We cannot accept returns for the following:
- Items marked Sale or Clearance
- Personalized items
- Personal care products
- Perishable goods
- Gift cards
These restrictions apply when a return is requested because of a change of mind or another personal preference.
If an item arrives damaged, defective, incorrectly printed, or different from what you ordered, these restrictions do not apply. Submit our Contact Us form within 2 days of delivery. Include your order number, clear photos, and a short description of the problem. We'll review your request and make it right.
What Happens Next
Once we receive your authorized return, we'll inspect it against the eligibility requirements above. Approved refunds are typically issued within 5–10 business days after inspection and sent back to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear in your account.
Restocking Fee
For certain returns, such as large orders or special-order items, a 10% restocking fee may be deducted from the refund to cover inspection and repackaging. This fee is automatically waived for items that arrived damaged, defective, incorrectly printed, or incorrect.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, incorrectly printed, or different from what you ordered, submit our Contact Us form within 2 days of delivery.
Include your order number, clear photos, and a short description of the problem. We'll review your request and make it right at no cost to you.
Your Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law. Depending on the circumstances and applicable law, remedies for a defective product may include repair, replacement, or a refund, even if the item was marked Sale or Clearance.